Privacy Policy
1. Purpose of this policy
Warehouse Ops Autopilot provides online warehouse operations assessments and improvement-planning tools. This Privacy Policy explains how we collect, use, hold and disclose personal information when you visit our websites, purchase or use our services, contact us, or otherwise deal with us.
In this policy, we, us and our mean Warehouse Ops Autopilot. Contact us at [email protected].
2. Personal information we collect
Depending on how you use our services, we may collect your name, business name, role, email address and contact details; payment status, transaction reference, amount paid and access-entitlement status; assessment information, answers, notes, findings and reports; communications and feedback; and technical information such as browser, device, IP address, pages accessed, cookies and local-storage information used to keep an assessment session working.
We do not collect or store full card numbers or card security codes. Stripe collects and processes card payment details through Stripe-hosted Checkout.
3. How we collect information
We collect information directly from you when you submit a form, create or continue an assessment, make a purchase, contact us or use the website. We may also receive limited payment-status and transaction information from Stripe so that we can verify payment, provide access and manage refunds, disputes or fraud prevention.
4. Why we collect, use and disclose information
We may use personal information to provide, operate, secure and improve our websites, assessments, reports and support; verify payment and create, manage or revoke paid-assessment access; send transaction, service and support communications; investigate misuse, fraud, security incidents, disputes or complaints; meet legal, accounting, tax and regulatory obligations; obtain professional advice; enforce our terms; and protect our rights, users and systems. We will not sell your personal information.
5. Service providers and disclosures
We may disclose information to service providers that help us operate our business, including payment processing, website and application hosting, database, email, security, analytics, professional-advice and support providers. We disclose only what is reasonably required for those services or as otherwise permitted or required by law.
Stripe processes payments under its own privacy practices. Some providers may store or process information outside Australia. Where this occurs, we take reasonable steps to use reputable providers and limit disclosure to information needed to provide the service.
6. Cookies, local storage and assessment progress
We may use cookies and browser local storage to operate the website, maintain secure paid-session access, remember progress and help prevent misuse. Disabling them may affect the ability to purchase, resume or complete an assessment.
7. Security and retention
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure. No internet transmission or storage method is completely secure. We retain information only as long as reasonably necessary for the purposes described here, including service delivery, assessment records, support, legal, tax, accounting, security and dispute-resolution requirements. We may de-identify or aggregate information where appropriate.
8. Access and correction
You may ask to access or correct personal information we hold by emailing [email protected]. We may need to verify your identity. We will respond within a reasonable time and explain if a legal reason prevents access or correction.
9. Complaints
For a privacy concern or complaint, email us with enough detail to investigate. We will acknowledge it and seek to resolve it within a reasonable time. If you are not satisfied with our response, you may have the right to contact the Office of the Australian Information Commissioner.
10. Changes to this policy
We may update this Privacy Policy from time to time. The current version will be published on our website with its updated date. Continued use of the service after an update is subject to the updated policy to the extent permitted by law.